A plumber your property managers can rely on
One number for every property on your books. Every job done or supervised by a licensed plumber, a photo report after every job, and a quote that holds.
When a tenant calls at 4.55pm on a Friday, you are not really looking for a plumber. You are looking for a process: someone who answers, handles the tenant or the lot owner, turns up when they said, and sends back a report you can forward to the owner without rewriting it.
Founded 2017 · No call-out fee in business hours · After-hours emergencies · NSW Licence 311287C · Lifetime labour guarantee
Set up a trade account
Takes 60 seconds. Nick or Julie call you back to set it up to your rules. No setup fee.
- One number for every property
- Photo report after every job
- Fixed quote before any work starts
Nick or Julie aim to call you back within 30 minutes, 7am to 6pm seven days.
We use these details to set up your account and contact you about it. Nothing else.
No call-out fee in business hours · Licensed 311287C · Lifetime Labour Guarantee
The Partner Program
What a trade account with Pink Plumbing means
One number for everything
1300 111 007, for routine maintenance, quotes and emergencies. No portal to learn and no separate number after hours.
Done or supervised by a licensed plumber
Every job is done or supervised by a licensed plumber, and the plumber at your tenant's door is accountable to us and to you. NSW licence 311287C, fully insured.
A photo-documented report after every job
Before and after photos, what we found, what we did, and anything we recommend, written for an owner rather than for a plumber.
Itemised invoices
Labour and materials listed separately, with the property address and your work order reference on the invoice, so it reconciles the first time.
Upfront quotes that hold
Fixed price before any work starts. The figure the owner approves is the figure on the invoice, and you only pay for the work we do.
Approval thresholds you set
Tell us your limit once. Under it we fix and report. Over it we stop, quote in writing with photos, and wait for sign-off.
Preventative maintenance programs
Planned work across a portfolio instead of reactive call-outs: annual hot water checks, tempering valve tests, drain inspections on properties with a blockage history, and pre-listing or end-of-lease checks, each with a short photo condition report for the owner.
After hours
The process does not change
Tenants and lot owners do not schedule burst pipes for business hours, so our emergency line is answered after hours as well, by a person, and the plumber who attends is accountable to us.
No call-out fee in business hours. After-hours, weekend and emergency call-outs carry a call-out fee, always quoted upfront before we dispatch a plumber.
The policy is the same for every property on a trade account: No call-out fee in business hours. After-hours, weekend and emergency call-outs carry a call-out fee, always quoted upfront before we dispatch a plumber. For your office that means the after-hours figure is known before anyone leaves, so you can approve it, or check it against the owner's standing instructions, first.
After hours we make safe first, isolating water or gas and stopping the damage, then complete the full repair in business hours unless the owner approves otherwise. It keeps the cost down and gives you a decision point rather than a bill.
Onboarding
Up and running in three steps
one conversation
A short call or a single email. We record your approval threshold, invoicing details, report format, after-hours instructions, the right contact for each portfolio, and any owner-specific notes.
we set the account up to those rules
You get a named account contact, written confirmation of the settings we hold, and our licence, insurance and capability documents for your supplier file. Nothing for your office to install.
send us one job
Judge the program on a real work order: how fast it is acknowledged, how the tenant is handled, and what lands in your inbox afterwards.
Every job
What lands in your inbox
- A photo report: before and after images, the fault, the fix, and any recommendation flagged separately from the work already done.
- An itemised invoice carrying your work order reference and the property address.
- Written confirmation when the job is booked, and again when it is complete.
- A written quote, with photos, for anything sitting above your approval threshold.
Everything is emailed the same or next business day, in the same format every time, so it can go straight to the landlord or the owners corporation without editing.
Coverage
Where we cover
Based in Earlwood, we cover the Inner West, St George, the Eastern Suburbs and Sutherland Shire, with greater Sydney for larger jobs. If your portfolio spreads across several of those areas, it still runs on one account, one number and one invoicing format.
For your supplier panel
Request our capability statement
Agencies and strata firms adding a trade to a supplier panel usually need the paperwork before the plumbing. Ask for our capability statement and we will send licence and insurance details, service scope, reporting samples and referee contacts in one document. Email info@pinkplumbing.com.au or call 1300 111 007 and ask for the capability statement.
Who you are dealing with
Pink Plumbing Professionals
Pink Plumbing Professionals Pty Ltd, NSW licence 311287C, fully insured. Founded in 2017 by Nick, a Sydney plumber with nearly 20 years on the tools. Four plumbers, 40+ years of combined experience, and every job done or supervised by a licensed plumber.
Every job carries our Lifetime Labour Guarantee, and we hold 160+ five-star Google reviews. Larger owner-approved works can be paid interest-free via Payright.
FAQs
Questions property managers ask
What does it cost to set up a trade account?
There is no setup fee. You pay per job, at the price quoted before work starts, and you only pay for the work we do.
Is there a call-out fee?
No call-out fee in business hours. After-hours, weekend and emergency call-outs carry a call-out fee, always quoted upfront before we dispatch a plumber. The after-hours figure is confirmed with you or your on-call contact before anyone is dispatched.
How quickly do you respond to urgent work orders?
Urgent work orders are acknowledged within 2 business hours and treated as emergencies: we aim to be on site within 60 minutes in the Inner West, St George and the Sutherland Shire, and after hours the on-call plumber answers. Routine orders are scheduled as soon as they arrive in business hours, 7am to 6pm seven days.
What happens when a job goes over our approval threshold?
We stop and quote. You get a written fixed-price quote with photos and a plain English explanation for the owner, and nothing above the threshold proceeds until it is approved.
Can one account cover our rent roll and our strata buildings?
Yes. One account, one number and one report format across rental properties, strata common property and any commercial tenancies you manage.
Do you work with property managers and strata managers?
Yes. Send the work order by email or through your platform, and you get photos and a plain written report with every invoice, so the owner or committee can see what was wrong and what was done.
Will you tell us whether a fault is lot property or common property?
Yes, in writing, before anything is quoted. It saves the committee an argument and saves the owner paying for something that is not theirs.
Can our tenants contact you directly?
With your authority, yes. We confirm the booking with you, attend with the tenant, and report back to you with photos, so you are never chasing us for an update.
Do you provide compliance certificates and reports?
Yes: gas compliance certificates for gas work, a written report with photos for every job, and a plain recommendation on anything else we notice while we are there, as part of the free plumbing health check that comes with every job.
How does your fixed pricing work?
Upfront fixed price before any work starts. You only pay for the work we do. The online quote tool gives you a guide price in about a minute; the plumber confirms the exact price on site before touching anything.
Do you attend emergencies after hours?
Yes, every night from 6pm to 7am. Call 1300 111 007 and the on-call plumber answers, tells you whether we can get to you tonight, and quotes the after-hours call-out fee before we dispatch. We aim to be on site within 60 minutes for emergencies in the Inner West, St George and the Shire.
Which areas do you cover?
From our Earlwood base we cover the Inner West, St George, the Sutherland Shire, the Eastern Suburbs and the North Shore, and greater Sydney for larger jobs. Tell us your suburb and we tell you the real travel time.
Set up a trade account
Send us one job and judge the program on it. Fill in the form below and we will confirm your account settings in writing, or call 1300 111 007 and ask for a trade account. For the paperwork first, email info@pinkplumbing.com.au and ask for our capability statement.
Enquiry received!
We aim to be in touch within 30 minutes.
Need us right now? Call 1300 111 007, seven days.