Pink Plumbing capability statement

For property managers, strata managers, building and facilities managers. Last reviewed 13 September 2026.

★★★★★ 160+ five-star Google reviews · No call-out fee in business hours · NSW Licence 311287C

Free plumbing health check with every job · 10% seniors and pensioners discount · 10% returning customer discount (mention at time of booking)

The company

Pink Plumbing Professionals Pty Ltd, trading as Pink Plumbing. ABN 85 618 198 708. NSW licence 311287C. Fully insured. Founded in 2017 by Nick Toumbas, a Sydney plumber with nearly 20 years on the tools. Based in Earlwood NSW 2206 and working across Sydney, with the Inner West, St George, the Sutherland Shire, the Eastern Suburbs and the North Shore as our daily runs.

Phone 1300 111 007, in office hours and after hours. Email info@pinkplumbing.com.au. Web pinkplumbing.com.au.

The team

Four plumbers, forty-plus years on the tools between them, and every job done or supervised by a licensed plumber. Nick (owner, 18 years), Frank (12 years, renovations and leak detection), Andrew (7 years, general plumbing and hot water), James (4th-year apprentice, working under a licensed plumber). The plumber at your tenant's door is accountable to us and to you.

What we do

Maintenance and repair plumbing for existing buildings: blocked drains (CCTV camera inspection, high-pressure jet blasting, pipe locating), hot water repair and replacement (gas, electric, continuous flow, heat pump, solar), burst and leaking pipes, leak detection (acoustic, thermal and pressure testing), leaking taps and toilets, gas fitting and compliance certificates, pipe relining, backflow and tempering valve testing, basement and sump pumps, stormwater, and after-hours emergency response. Renovation plumbing is available and quoted separately.

How a work order runs

You send it by email, through your maintenance platform, or by phone if it is urgent. We acknowledge it with a job number, the property address, the tenant's contact and the fault as described. If something is missing we ask once, up front.
We book it against a window and take over tenant or building-manager contact. Routine work Monday to Friday 7am to 4pm. Urgent faults (no hot water, active leaks, sewage backing up, a smell of gas) are prioritised the same day wherever a plumber can be freed; emergencies are attended after hours. If we are running late, the tenant and your office hear it from us before the window closes.
We work to your approval threshold. Under it, we fix and report. Over it, we stop, quote in writing with photos, and wait for sign-off. Quotes are fixed price before any work starts, so the figure the owner approves is the figure on the invoice.
You receive the paperwork the same or next business day: a photo report (before and after, what we found, what we did, recommendations flagged separately from work done), an itemised invoice carrying your work order reference and the property address, and written confirmation at booking and at completion.

Strata specifics

On every strata job we document which side of the boundary the fault sits, common property or lot property, with photos, so the committee, the building manager and the insurer can act on it. Unit-to-unit leak investigations, shared stacks and risers, shared hot water, basement pumps and CCTV drain inspections are routine work for us, and the reports are written for a committee, not for a plumber.

After hours

The policy is the same for every property on a trade account: no call-out fee in business hours. After-hours, weekend and emergency call-outs carry a call-out fee, always quoted upfront before we dispatch a plumber, so your office knows the figure before anyone leaves. After hours we make safe first, isolating water or gas and stopping the damage, then complete the full repair in business hours unless the owner approves otherwise.

Guarantee and standards

Lifetime Labour Guarantee on every job: if our work ever lets you down, we come back and fix it, no charge. Drop sheets down, boots covered, place left cleaner than we found it. Upfront fixed price before any work starts; you only pay for the work we do. Gas work is certified and, from 1 March 2026, the certificate of compliance is lodged through the Building Commission NSW eCert portal and the owner receives it.

Onboarding

One conversation to record your approval threshold, invoicing details, report format, after-hours instructions and the right contact for each portfolio. We confirm the settings in writing and supply this statement and our licence details for your supplier file. Then send us one job and judge us on it.

Set up a trade account

Call 1300 111 007 · info@pinkplumbing.com.au

pinkplumbing.com.au/capability-statement/

NSW Licence 311287C · ABN 85 618 198 708 · $20M public liability insurance · Founded 2017 · Four plumbers, 40+ years of combined experience · Lifetime Labour Guarantee · Upfront fixed price before any work starts · 5.0 on hipages · Interest-free via Payright on larger jobs

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