Strata Plumbing Sydney
One number for every plumbing problem in the building. Pink Plumbing looks after strata schemes across Sydney: common property mains, risers and stormwater, shared hot water plants, basement pumps, and the leak investigations that decide who pays. Every job done or supervised by a licensed plumber, and written findings your committee and insurer can act on.
Call 1300 111 007. Open 7am to 6pm, seven days.
Founded 2017 · No call-out fee in business hours · After-hours emergencies · NSW Licence 311287C · Lifetime labour guarantee
Get the price for your job
Takes 60 seconds. Tell us the job and we call you back with a fixed price, or send a photo through the Instant Quote tool.
- No call-out fee in business hours
- Fixed price before any work starts
- Lifetime Labour Guarantee on every job
Nick or Julie aim to call you back within 30 minutes, 7am to 6pm seven days.
We use these details to price your job and contact you about it. Nothing else.
No call-out fee in business hours · Licensed 311287C · Lifetime Labour Guarantee
Common property or lot property? We document which side the fault sits on
Most strata plumbing disputes come down to one question: is this pipe common property or part of the lot? Under NSW strata law the owners corporation is generally responsible for pipes that service more than one lot or sit within common property. Pipes that only service one lot, within that lot, are usually the owner's problem. On site the line is not always obvious, and "it's a leak" is not a finding.
Our plumbers trace the pipe, identify what it services, and record the finding in plain language with photos. If the fault sits on the boundary, we say so. That gives the strata manager a defensible position if a lot owner disputes an invoice.
For taps, toilets and everyday jobs, see our general plumbing page.
Unit-to-unit leak investigations and water isolation
Water showing up in one apartment rarely starts there. It might be failed waterproofing upstairs, a split flexi hose, a cracked riser, or a blocked balcony drain three floors up. We work through the likely sources with moisture readings, dye testing and pressure testing, and coordinate access with the building manager so residents are disturbed once, not five times.
If water is coming through a ceiling, the first job is isolation. We shut the correct valve for that riser or lot, confirm the flow has stopped, and make safe before the investigation begins. You get a clear statement of what was isolated, who is affected, and the permanent fix.
Blocked sewer and stormwater in multi-unit blocks
A blocked sewer in a block of thirty units backs up into the lowest bathrooms within minutes and becomes an insurance event by morning. We arrive with a high-pressure jet blaster and a CCTV drain camera on the same truck, clear the line, then inspect it to find the cause: tree roots, grease from multiple kitchens, sanitary products, collapsed sections or misaligned joints.
Stormwater is the quiet problem in strata. Blocked balcony outlets and silted pits only show themselves in heavy rain, usually as water in the basement or a ground-floor unit. We clear and camera stormwater lines the same way, and tell you which pits need scheduled cleaning.
Burst mains, risers and shared hot water systems
A burst common main or riser needs a plumber who can isolate quickly, keep the building manager informed, and reinstate supply the same day wherever possible. Where a riser is failing repeatedly we will tell you honestly whether repair or planned replacement is the better spend.
Shared hot water plants, whether gas, electric or heat pump, are common property and a frequent source of complaints. We service, repair and replace centralised systems and circulating pumps, and can put the plant on a maintenance schedule so failures are caught before residents go cold.
Basement and sump pumps
Carpark sumps, sewer ejector pumps and stormwater pumps sit out of sight until they fail, and then the basement floods. We test pumps and float switches, clear sumps, replace failed units, check alarms, and recommend a testing interval that matches the building's exposure to groundwater.
CCTV drain inspections
Every drain we clear in a strata building is inspected by camera afterwards. We also run standalone CCTV inspections for committees that want the true condition of their lines before budgeting. You receive the footage and a written summary of defects by location and depth, so the committee can choose between jet blasting as needed, no-dig pipe relining, or replacement.
Reporting for committees and insurers
Strata managers need a document they can forward, not a verbal update. After every job we provide:
- Dated photo evidence of the fault, the cause and the completed repair
- Written findings in plain language, including our view on common property versus lot property
- What was done and what remains outstanding
- Itemised quotes for follow-up work, so the committee can approve in stages
- CCTV footage where a camera was used
Reports are written for a committee member with no plumbing background, an insurance assessor, and possibly a tribunal, and stick to what we observed and did.
Emergency response for strata
Strata emergencies do not wait for office hours. After hours too, a plumber is dispatched to make safe, isolate and repair. One call-out policy applies to every strata client:
No call-out fee in business hours. After-hours, weekend and emergency call-outs carry a call-out fee, always quoted upfront before we dispatch a plumber.
Upfront fixed price before any work starts. You only pay for the work we do.
Preventative maintenance programs
Reactive plumbing is the most expensive kind for an owners corporation. We build maintenance programs around the building's actual risk points: scheduled jet blasting of sewer lines prone to grease or roots, stormwater pit cleaning before the wet season, hot water plant servicing, pump testing, backflow testing where required, and inspection of exposed risers and valves. Each visit produces a short report so the committee sees the trend rather than reacting to the next flood.
Working with strata committees and building managers
The strata manager wants a single point of contact, fast written updates and invoices coded to the right lot or fund. The building manager wants a plumber who turns up when booked, respects residents and leaves the site clean. The committee wants to understand what was wrong and what it cost. We communicate with all three, and will attend a committee meeting to explain a major recommendation when that helps.
Why strata managers stick with Pink Plumbing
- One number, 1300 111 007, for every scheme you manage, emergencies and maintenance alike
- Every job done or supervised by a licensed plumber
- One accountable team, from the fault report to the repair and the write-up
- Reports that hold up with owners, insurers and tribunals
- Lifetime Labour Guarantee on every job
Who you are dealing with
Pink Plumbing Professionals Pty Ltd, NSW Licence 311287C, fully insured, Earlwood based, Sydney-wide. Founded in 2017 by Nick, a Sydney plumber with nearly 20 years on the tools. Four plumbers, 40+ years of combined experience, and every job done or supervised by a licensed plumber. Lifetime Labour Guarantee on every job, and 160+ five-star Google reviews from customers we never asked to write them.
Talk to a strata plumber today
Water coming through a ceiling right now, or looking for a maintenance partner for a portfolio of schemes? Call 1300 111 007. Or use the pink button to request a quote.
Questions
Strata plumbing FAQs
Will you tell us whether a fault is lot property or common property?
Yes, in writing, before anything is quoted. It saves the committee an argument and saves the owner paying for something that is not theirs.
How quickly do you respond to urgent work orders?
Urgent work orders are acknowledged within 2 business hours and treated as emergencies: we aim to be on site within 60 minutes in the Inner West, St George and the Sutherland Shire, and after hours the on-call plumber answers. Routine orders are scheduled as soon as they arrive in business hours, 7am to 6pm seven days.
Can you attend after hours, and what does it cost?
Yes, seven days. No call-out fee in business hours. After-hours, weekend and emergency call-outs carry a call-out fee, always quoted upfront before we dispatch a plumber.
Do you provide compliance certificates and reports?
Yes: gas compliance certificates for gas work, a written report with photos for every job, and a plain recommendation on anything else we notice while we are there, as part of the free plumbing health check that comes with every job.
How do you handle access to individual units?
We coordinate access and resident notice through the building manager or strata manager, plan the investigation so residents are disturbed as little as possible, and report which units were accessed and why.
Who does the work?
Every job is done or supervised by a licensed plumber, so the person who diagnosed the fault is accountable for the repair and the report.
Can you set up a maintenance program for the schemes I manage?
Yes. We inspect the building, identify its risk points, and propose a schedule covering drains, stormwater, hot water plant, pumps and valves, with a short written report after each visit.
Do you work with property managers and strata managers?
Yes. Send the work order by email or through your platform, and you get photos and a plain written report with every invoice, so the owner or committee can see what was wrong and what was done.
Can our tenants contact you directly?
With your authority, yes. We confirm the booking with you, attend with the tenant, and report back to you with photos, so you are never chasing us for an update.
How does your fixed pricing work?
Upfront fixed price before any work starts. You only pay for the work we do. The online quote tool gives you a guide price in about a minute; the plumber confirms the exact price on site before touching anything.
Do you charge a call-out fee?
No call-out fee in business hours. After-hours, weekend and emergency call-outs carry a call-out fee, always quoted upfront before we dispatch a plumber.
Which areas do you cover?
From our Earlwood base we cover the Inner West, St George, the Sutherland Shire, the Eastern Suburbs and the North Shore, and greater Sydney for larger jobs. Tell us your suburb and we tell you the real travel time.
One plumber for the whole building
Upfront fixed price before any work starts. You only pay for the work we do. Call 1300 111 007 or send a photo through the Instant Quote tool.
Agencies and strata managers: set up a trade account.
Enquiry received!
We aim to be in touch within 30 minutes.
Need us right now? Call 1300 111 007, seven days.
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No call-out fee in business hours · Licensed 311287C · Lifetime Labour Guarantee
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